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Our booking system sends out appointment reminders 72/24-hrs before your scheduled appointment. We ask that all cancellations be made 48-hrs prior to the service. Clients who fail to do so will receive a fee (50% of scheduled service) and a hold on booking appointments until the fee is paid. Cancellation fees can be waived on a case-by-case basis or at the stylist's discretion.

A no-call/no-show fee (85% of scheduled service) will be charged to client accounts that do not show up for scheduled appointments and do not call beforehand to inform their stylists. Clients over 15 minutes late are considered no-show clients.